MARKETING & ENROLLMENT MANAGMENT - Enrollmt Comm Associate

Job Classification

  Hourly Full-time (35-40)

Position summary

Reporting to the Enrollment Marketing Communication Manager, the Enrollment Communication Associate executes marketing and communication plans for Enrollment Management and Andrews University Global Campus in relation to prospective students (leads, inquiries, applicants, and accepted students). Performs the day-to-day tasks of enrollment communication processes, including data entry, imports, customized mailings, email, and text communications, and maintaining enrollment materials inventory. Provides support services to Marketing & Enrollment Management and other departments as needed.

Qualifications summary

QUALIFICATIONS

• Bachelor’s degree preferred (communication or related fields)


• 1+ years of relevant experience preferred


• Microsoft Excel and GoogleSheets experience preferred


• Planning and organization skills required


• CMS experience preferred


• Leadership skills

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Communication and Enrollment

• Executes the university strategic communication plan for prospective students and parents – HTML emails, acceptance letters, postcards, acceptance boxes, posters, emails, texts, phone calls, etc.


• Sends Andrews University information and resource kits for academies, Christian colleges, regional colleges, and other schools as appropriate


• Assists tracking of interest origin (paper interest cards, web, digital ads, lists, etc.) as needed


• Performs data entry and communications processes for prospective students in collaboration with the Enrollment team


• Processes all returned mail and emails for the Enrollment Management team


• Maintaining marketing materials inventory spreadsheet, distribution, and ordering


• Assists with creation and campus-wide distribution of prospective student reports as needed


• Responsible for enroll@nbqifa.com email and switchboard operations


• Supervises mail room student workers and processes, including hiring and training


• Assists with other enrollment activities as assigned

 

Customer Relationship Management (CRM)

• Assists with implementation of the CRM communication plan for prospective students (Recruit, Salesforce, and Mongoose Cadence)


• Monitors automated communication processes through the CRM


• Other duties as assigned

Supervisory responsibilities

Supervises mail room student workers and processes, including hiring and training

Qualifications

• Bachelor’s degree preferred (communication or related fields)


• 1+ years of relevant experience preferred


• Microsoft Excel and GoogleSheets experience preferred


• Planning and organization skills required


• CMS experience preferred


• Leadership skills

LANGUAGE SKILLS

Able to read, analyze and interpret written and spoken communication in English. Also, ability to effectively elicit and present information and respond to questions from clients and the University staff.


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

• Microsoft Office Suite


• Google Workspace


• Recruit CRM


• Salesforce CRM


• Mongoose Cadence


• Banner


• Comfortable with both PC and Mac platforms

Interpersonal interactions

• Excellent interpersonal skills—a good communicator—positive, diplomatic, and friendly.


• Must have a warm, patient, and friendly personality and be willing to help clients according to their needs.


• Must be a team player and fit comfortably with the office atmosphere and philosophy of service.


• Must connect comfortably and professionally with all the people who interact with MEM division: academic administrators, students, faculty, staff, and vendors.


• Must be organized, with the ability to see the “big” picture and flow of projects over a span of time.

Physical demands

Work at computer for long periods. While performing the duties of this job, the employee is regularly required to sit, stand, and use hands to finger, handle or feel. The employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. The job will occasionally require lifting and moving objects up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work environment

Office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.